Responsible Gambling at Betpanda

Responsible Gambling at Betpanda

Pokies and live casino games are meant to be entertainment, not a way to make money or solve financial pressure. Most people who play do so for fun, within limits they set for themselves, and walk away without it becoming a problem. For some people, though, gambling stops being fun and starts causing harm, and it can happen gradually enough that it's hard to notice from the inside. This page sets out the tools we make available to help you stay in control, how to recognise the early warning signs in yourself or someone you care about, and where to get free, confidential help in Australia if you need it.

We want to be direct about one thing: this page is not a sales pitch. Nothing here is designed to keep you playing longer. If anything on this page helps you decide to take a break, set a limit, or stop altogether, that's exactly what it's for.

You must be 18 or over

Betpanda is strictly for adults aged 18 and over. Gambling under the legal age is illegal and we do not offer accounts, bonuses, or access to anyone under 18. If you're setting up shared devices, family computers, or app permissions, please use parental controls and account-level restrictions to keep gambling content away from minors.

Safer gambling tools available on your account

Every tool below works the same basic way: you set the boundary while you're thinking clearly, and it stays in place even on the days you might not be thinking as clearly. That's the whole point of setting limits in advance rather than deciding in the moment.

Deposit limits

A deposit limit caps how much money you can add to your account over a set period, such as daily, weekly, or monthly. Once you hit the cap, you won't be able to deposit again until the period resets. This is usually the first tool people reach for because it puts a hard ceiling on how much you can spend, regardless of how a session is going. If you want to lower your deposit limit, the change should take effect quickly. If you want to raise it, expect a short waiting period before the higher limit kicks in. That delay is deliberate: it stops a limit increase happening in the heat of a bad session.

Loss limits

A loss limit is slightly different from a deposit limit. It caps the net amount you can lose over a chosen timeframe, no matter how many separate deposits that involves. For players who tend to chase losses by depositing again after a bad run, a loss limit can be more effective than a deposit limit alone because it tracks your actual results, not just how much money you've put in.

Time limits and session reminders

It's easy to lose track of time when you're playing, especially on pokies where rounds run quickly one after another. A time limit lets you cap how long you play in a single session or across a day. Reality checks work alongside this: they're pop-up reminders that appear at intervals you choose, showing how long you've been playing and, where available, how much you've won or lost so far. The screen doesn't judge, it just gives you the information and asks whether you want to keep going or stop. Many players find that simply seeing the clock reset their intentions for the session.

Self-exclusion

Self-exclusion is the strongest tool available and it's meant for when you need a genuine break, not just a limit. When you self-exclude, your account is closed to gambling activity for the period you choose, which can range from a short cooling-off period of a day or a week, through to six months, a year, or longer. During self-exclusion you won't be able to log in and play, and we won't send you marketing about bonuses or promotions. If you're not sure how long you need, err on the side of longer: it's easier to reflect on whether you want to return after time away than to reverse a short break that turns out not to be enough.

If you're in Australia and want a break that covers licensed wagering operators as well, the national self-exclusion register BetStop applies to Australian-licensed wagering services. Because online casino play happens with operators licensed offshore, self-exclusion through your account here works independently of that. If you want a break from gambling altogether, the most reliable approach is to combine account-level self-exclusion with removing saved card details, blocking gambling transactions through your bank where your bank offers that, and telling someone you trust so they can support you.

Setting limits: a practical starting point

• Decide on an amount you can genuinely afford to lose before you start playing, not after.
• Set that figure as a deposit or loss limit rather than relying on willpower alone.
• Set a time limit that fits around work, sleep, and the people in your life, not the other way around.
• Turn on reality checks if you're prone to losing track of time.
• Review your limits every so often. If you keep raising them, that's worth paying attention to.

Recognising the signs of problem gambling

Problem gambling doesn't always look dramatic. It's often a slow drift rather than a sudden event, which is part of why it's hard to catch early. Some signs worth paying attention to, in yourself or in someone close to you:

• Spending more time or money on pokies than you planned to, on a regular basis rather than as a one-off.
• Chasing losses: depositing again straight after a loss to try to win back what's gone.
• Lying about how much time or money you're spending gambling, or hiding transactions.
• Feeling restless, irritable, or anxious when you try to cut back or stop.
• Using gambling to escape stress, boredom, sadness, or other difficult feelings.
• Borrowing money, selling things, or missing bill payments to fund gambling.
• Gambling affecting your sleep, work, relationships, or mental health.
• Thinking about gambling a lot when you're not doing it, or planning your next session while you should be focused on something else.

None of these on their own mean there's necessarily a serious problem, but if you notice several of them together, or if someone close to you raises a concern, it's worth taking seriously rather than dismissing. Problem gambling can affect anyone regardless of income, age, or how experienced a player is.

Getting help in Australia

Free, confidential support is available to anyone in Australia affected by gambling, whether that's your own gambling or someone else's.

Gambling Help Online operates a free, confidential counselling service available 24 hours a day, seven days a week. You can call 1800 858 858 to speak with a counsellor, or visit gamblinghelponline.org.au for online chat, self-help tools, and information for family and friends. This service is independent of any gambling operator and there is no cost to use it.

If you're supporting a partner, family member, or friend whose gambling worries you, Gambling Help Online also has resources specifically for that situation, and you're welcome to reach out to them for yourself even if the person gambling isn't ready to.

If you're in immediate distress or crisis, Lifeline is available on 13 11 14, 24 hours a day.

Our approach

We provide the tools above because setting a limit before you play works better than trying to set one in the middle of a session. We'd rather you use a deposit limit, a time limit, or self-exclusion and come back to gambling as entertainment on your own terms, than not use them at all. If you ever feel that your gambling has stopped being something you're in control of, please pause, reach out to Gambling Help Online, and take the time you need. Support is free, confidential, and available whenever you need it.

Remember: you must be 18 or over to gamble. Gamble responsibly. If gambling is affecting you or someone you know, call Gambling Help Online on 1800 858 858 or visit gamblinghelponline.org.au.